Warranty & Return Policy

Standard Warranty

All products are covered by a 12-month limited warranty from the date of purchase unless specified otherwise.

Coverage

The warranty covers manufacturing defects and hardware failures under normal use and working conditions.

Exclusions

Normal wear and tear, misuse, damage, or unauthorized repairs are not covered under warranty.

Verification

Any warranty claim must be checked and verified by our technical team.

Condition Required

The original box, packaging, and all accessories must be available. The item must be in new condition with no scratches, scuffs, or signs of use.

DOA Policy

DOA only covers hardware issues. Any operating system or other software issue will not necessarily lead to a DOA exchange.

Dead on Arrival (DOA)

If a product (excluding printers) is found to be DOA or defective within 7 days from the invoice date, it will be replaced directly with the same or an equivalent item.

Unavailability

If a replacement of the same model or equivalent is not available, a credit note will be issued.

After 7 Days

Claims submitted after 7 days from the purchase date will be subject to the manufacturer's warranty terms.

Authorized Service Centers

Any product with a vendor's local authorized service center can be claimed directly at that center, bypassing the 961 Market service center.

Delivery and Collection

Customer must deliver/collect defective items to/from the service center.

Warranty Claim Submission

Customer must contact the technical department to submit a warranty claim, providing details of the defect and proof of purchase.

Data Backup

The service center is not responsible for data backup, data damage, or data loss. Customers are fully responsible for backing up all data before sending any item for warranty service.

Final Sale

No returns are accepted after the purchase date. All sales are final, and products cannot be returned, refunded, or exchanged.